Returns

Returns & Refunds

What is Self-Same's returns policy?

All items must be returned to us within 14 days of receiving delivery of your parcel for a refund. The item must be returned in its original state & suitable for resale.

Items that are returned with signs of being worn or returned to us outside of the stated 14 day policy window will not be accepted.

Please note we can not accept returns on earrings, this is due to hygiene reasons. If you receive a pair of damaged/faulty earrings please contact us and we will arrange a refund or replacement pair for you.

 

What is your returns address?

Please return your unwanted item(s) to the following address –

Self-Same
20 Beaconsfield Road

Woolton

Liverpool

L25 6EJ

We always recommend you use a tracked delivery for your returned parcels, as we cannot be held responsible for any lost deliveries.

What do I need to include in my return?
Please ensure you include a copy of your original invoice with a clear note of which item(s) you wish to return where appropriate.

Failure to do so can cause delays in your refund being processed.

If you have been in contact with us please also include a copy or reference of your conversation where necessary.

For international orders, please ensure you mark your parcel as “RETURNED GOODS”, with the country of origin marked as the UK - any charges will be deducted from customers refund.

I’ve lost my invoice, what should I do?
If you have misplaced the invoice that came with your order please always include your name, order number and contact details within your return parcel, where possible always include your order number.

Will my postage be refunded?

We do not provide refunds for postage costs, unless otherwise stated.

What if I have received a faulty/wrong item?
Unfortunately, mistakes can happen. In cases as such as this we ask you to please send the faulty/wrong item back to us with a clear note and we will either send out a replacement or refund you the full amount.

How long will it take for the funds to appear in my account?
Returns will be processed within 5- 7 days of receiving your return.